General conditions

The general terms and conditions of the OPG IVANOVIĆ TONČI web store have been compiled in accordance with the Consumer Protection Act, the Personal Data Protection Act and the Electronic Commerce Act.

These general terms and conditions apply to the use of the OPG IVANOVIĆ TONČI web store at the web address www.opg-ivanovic.hr, including all subpages, and to the purchase of products available there. Please read these terms and conditions carefully before use. Your agreement to the terms and conditions set out herein is a prerequisite for making a purchase.

GENERAL TERMS AND CONDITIONS OF USE OF THE WEB STORE

1.1. The web store available at the web address www.opg-ivanovic.hr was established by OPG IVANOVIĆ TONČI, OPG Ivanović Tonči Put Spoizbande 13, 21403 Sutivan OIB: 17827084826 (hereinafter OPG IVANOVIĆ TONČI or ‘Seller’). If you have any questions, you can contact us at the e-mail address info@opg-ivanovic.hr or at the contact details listed on the website ‘Contact’ page.
1.2. OPG IVANOVIĆ TONČI Store provides a web store service on the website at the domain opg-ivanovic.hr. The service consists of providing information services, content management, conducting financial transactions, selling goods between web store users, i.e. you as a buyer and us as a seller, and organizing delivery of the items sold. The web store service can be used exclusively on the territory of the European Union and Great Britain.
1.3. You accept these General Terms and Conditions electronically when confirming your order in the web store. We also advise you to read the Data Protection and Privacy Policy, as well as the Cookies Policy, as these documents also apply to your use of the web store.
1.4. The user agrees to use the web store exclusively in accordance with applicable regulations for viewing published content, purchasing available products by placing legally valid orders, and communicating with the seller.
1.5. The services we provide to you through the web store do not include the costs you incur using computer equipment and other electronic equipment (electronic devices) and services for accessing our web store. OPG IVANOVIĆ TONČI Store is not responsible for telephone costs, data traffic or any other costs that may arise when ordering or browsing the content of the web store and using the services available on it.

CHANGES TO GENERAL TERMS AND CONDITIONS

2.1. The valid version of the General Terms and Conditions of Use of the web store is always the version published on this page. In case of disputes, the version that was valid at the time of the purchase and with which you as a user expressed your consent at the time of placing the order will apply.
2.2. We hereby inform you that there is a possibility of occasional changes to the General Terms and Conditions of Use of the web store in order to comply with changes in the law and/or our business processes. We are technically unable to inform every user of any changes, therefore we recommend that you read this text when using the web store again in order to familiarize yourself with possible changes.
2.3. OPG IVANOVIĆ TONČI Store reserves the right to change or discontinue (temporarily or permanently) any products or services it provides, as well as to change the content of the web store, without prior approval or notice, while applying good business practices.

CONCLUSION OF A PURCHASE AGREEMENT

3.1. When browsing the content of the web store, you can freely select the desired items and add them to the cart. This action is not binding in any way. After you have selected the desired items and are sure that you want to purchase them, you begin the ordering process, during which you enter all the data necessary to complete the order, confirm your agreement with the General Terms and Conditions of Use of the web store, and depending on the selected payment method, make the payment. The actions you have performed and confirmed during the order submission process are considered to be the conclusion of a purchase contract and are binding as such.
3.2. The price of the product listed on the web store does not include VAT and represents an invitation to users to purchase the goods at that price. The ordered goods are delivered at the prices and conditions valid on the web store on the day the order is placed, regardless of the prices and conditions valid on the day of delivery.
3.3. These General Terms and Conditions form an integral part of the purchase agreement concluded through the web store.
3.4. After submitting your order using the web store interface, you will receive an automatically generated confirmation of receipt of the order (hereinafter referred to as the ‘Confirmation’) to the e-mail address you entered during the ordering process. The confirmation of receipt of the order is not considered confirmation of the conclusion of the purchase contract by the seller, but is solely a document confirming receipt of the order.
3.5. We reserve the right to refuse an order received if, due to extraordinary circumstances, we are unable to fulfill it according to the seller’s quality standards. The seller is not obliged to conclude a purchase agreement based on the order received if it cannot fully fulfill the obligations under the agreement. The purchase agreement by the seller is considered concluded at the time of shipment of the goods, of which you will be notified by a separate e-mail.

PRODUCT PRICES AND PAYMENT METHODS

4.1. All product prices in the web store are expressed in euros (EUR). The exact amount of the price in euros (EUR) depends on the applicable exchange rate of the end user’s bank at the time of payment. Product prices are the same for all types of payments and are visible on the product page and in the shopping cart when completing the order. The product price does not include the delivery cost, which is calculated separately in the last step of the order after the user enters the desired delivery address. The seller reserves the right to change the price without prior notice.
4.2. In exceptional cases of administrative errors in the display of the price of the product on the web store pages, we are not obliged to conclude a purchase contract on unfavorable terms. If such a case occurs, we will offer you to purchase the product at the correct price, without any obligation to accept such an offer. In the event that you do not accept the offer, the amount paid will be refunded to you if the payment has been previously made by you.
4.3. The products remain the property of the seller until full payment has been received under the concluded purchase contract, regardless of whether the goods have been delivered.
4.4. You can make payment by depositing it into our transaction account using internet banking or a general payment order and by cash on delivery upon receipt of the shipment.
4.5. You will receive the invoice by e-mail either in a package with the goods or as a separate shipment, depending on the place of shipment of the goods. If you require an R1 invoice, please enter your company name when going through the ordering process and enter all the necessary information.
4.6. The promotional code is entered in the code entry field during the purchase process, after which the shopping cart calculation is reduced by the discount defined by the code. Then make the payment using the chosen method.

DELIVERY OF GOODS / DELIVERY

5.1. When you place an order on the web store, OPG IVANOVIĆ TONČI Store receives your order and, depending on the selected payment method, starts packaging or preparing the shipment. When paying by cash on delivery, the order is shipped immediately upon receipt, and when paying to a transaction account via internet banking or a general payment slip, packaging begins after receipt of payment.
5.2. Delivery is made within the territory of the Republic of Croatia and the European Union.
5.3. OPG IVANOVIĆ TONČI Store will not change the terms of sale after the conclusion of the contract or refuse to deliver the goods, except in the event that due to a technical error in the inventory tracking system, a certain product that was displayed as available is not actually available. In this exceptional case, we will inform you in a timely manner via the contact details you provided when placing the order. We will allow you to choose another product instead of the unavailable product from the originally concluded contract, without the obligation to accept such an offer. In the event that you do not accept the offer, the amount paid will be refunded to you if the payment on your part has previously been made.
5.4. If the order includes multiple products, one of which is unavailable, we will inform you in a timely manner, and the remaining ordered products will be delivered in accordance with the contract.
5.5. All products will be packed in transport packaging in such a way that they cannot be damaged by normal handling during transport. When taking over the product, the customer is obliged to check for possible damage and immediately report it to the delivery worker who delivered the goods, or refuse to take delivery of a shipment with visible external damage. When taking over the goods, the customer is obliged to sign the delivery note or the delivery note, and the delivery service takes it as a confirmation of takeover. With the Customer’s signature on the confirmation of receipt of the shipment, it is considered that the product has been received without visible external damage.

THE RIGHT TO UNILATERAL TERMINATION OF THE CONTRACT AND RETURN OF GOODS

6.1. You have the right, without giving a reason, to terminate the sales contract within 14 days from the day of receiving the goods or after placing the order, in case you changed your mind before the goods were delivered.
6.2. In order to be able to exercise the right to unilaterally terminate the Purchase Agreement, it is necessary to submit a properly completed copy of the Form for Unilateral Termination of the Purchase Agreement, together with the original invoice, before the expiration of the specified period. You can submit the form in the package together with the goods or to the e-mail address: info@opg-ivanovic.hr.
6.3. Download the form for unilateral termination of a distance purchase contract in pdf format FORM at this link. You can fill it out electronically or physically after printing.
6.4. In the event of termination of the contract, each party is obliged to return to the other what it received under the contract. According to Article 72 of the Consumer Protection Act, you are obliged to return the received goods at your own expense to the address OPG IVANOVIĆ TONČI, Put Spoizbande 13, 21403 Sutivan.
6.5. A prerequisite for unilateral termination of the Agreement is that the goods have not been used and are in their original packaging, including the original labels. If there has been use (decrease in value), upon receipt of the returned goods we will assess the condition of the goods based on visible signs of use and accordingly determine what percentage of the refund will be paid to you. In such situations, we will contact you and try to find the most mutually acceptable solution.
6.6. No later than 14 days from the date on which we received your notification of the decision to terminate the contract, provided that you have fulfilled your obligation to return the delivered goods, we will refund your payment using the same means of payment that you used when ordering.
6.7. Unfortunately, we are unable to refund any additional costs resulting from your explicit choice of shipping method, or any other costs associated with the return process. We are also unable to accept shipments that are sent in a manner that requires payment upon delivery.

CLAIMS OF DEFECTIVE GOODS

7.1. In really rare cases when you receive defective goods, you have the right to object or complain about the goods within the legal term according to the Consumer Protection Act.
7.2. In accordance with Article 10 of the Consumer Protection Act, we allow you to send your complaints to the e-mail address info@opg-ivanovic.hr or by post to the address OPG Ivanović Tonči, Put Spoizbande 13, 21403 Sutivan. We will respond to all complaints received as soon as possible, but no later than 15 days from the date of receipt of the complaint, and we will resolve your complaint in the most favorable manner possible.
7.3. Refunds in the event of a complaint about defective goods are made in such a way that after receiving the complaint, in agreement with you, we send a delivery service to your address to pick up the package and return it to the store.
7.4. The complaint will be considered valid if it is determined by the inspection of the product and, if necessary, additional expertise, that it meets the conditions for a complaint in accordance with the Law on Obligations and the Law on Consumer Protection.
7.5. If the complaint is found to be valid, we will replace the goods with identical, non-defective goods at our expense or refund the entire amount paid for the product, including delivery costs.
7.6. In the event that the complaint is not valid, i.e. if the consumer’s complaint is rejected, the customer who submitted the complaint will bear the cost of re-delivery of the purchased product to the customer’s address.

RIGHTS AND OBLIGATIONS OF OPG IVANOVIĆ TONČI STORE TRGOVINE

8.1. OPG IVANOVIĆ TONČI Store is obliged to deliver the sold item to you at the time and in the manner specified in the presented terms and conditions, after you place an order and pay the purchase price in accordance with Article 3.2. above. OPG IVANOVIĆ TONČI Store is liable for material defects in the goods it sells on the web store in accordance with Croatian positive regulations, in particular the Civil Obligations Act of the Republic of Croatia.
8.2. OPG IVANOVIĆ TONČI Store offers products in its web store that are our exclusive property.
8.3. OPG IVANOVIĆ TONČI Store is obliged to provide true information about the goods offered and to provide complete information about the payment of the purchase price and delivery of the goods.
8.4. The web store may be temporarily unavailable or available only to a limited extent, as a result of regular maintenance or system upgrades, due to technical difficulties, force majeure or other causes. OPG IVANOVIĆ TONČI Store (as well as third parties related to it) is not liable, regardless of the cause and duration, for any unavailability of the web store, any delay or interruption in the transmission of information, partial or complete interruption or incorrect operation and/or technical problems that may lead to incorrect data processing, and any claims or losses arising from this.
8.5. OPG IVANOVIĆ TONČI Store shall not be liable for any failure to perform or delay in performing any of its obligations under these Terms or any of the Contracts if such failure is the result of an act or event beyond the reasonable control of the Seller, including failure of public or private telecommunications networks. In such event, OPG IVANOVIĆ TONČI Store shall use all reasonable efforts to perform its obligations as soon as practicable after the cessation of such extraordinary act or event.

YOUR RIGHTS AND OBLIGATIONS AS A BUYER

9.1. You are obliged to pay the price of the purchased products and delivery costs, and to take delivery of the purchased products. For all complaints, you are authorized to contact us, according to the instructions above.
9.2. You are responsible for any diminution in value of the goods from the time of their receipt, which occurs as a result of the handling of the goods, other than that which was necessary to establish the nature and characteristics of the goods.

DATA PROTECTION AND PRIVACY RULES

10.1. OPG IVANOVIĆ TONČI Store is committed to protecting the privacy of personal data of all users of the web store, and will treat it in accordance with the Personal Data Protection Act, or other applicable regulations.
10.2. The rules for data protection and user privacy, including the Rules on cookies (‘cookies’), are considered an integral part of the General Terms and Conditions of Use of the web store and are available at the link ‘Privacy Policy.

INTELLECTUAL PROPERTY RIGHTS AND OWNERSHIP OF CONTENT

11.1. The OPG IVANOVIĆ TONČI Store website and web store contain materials protected by copyright, trademark, design and other information that is covered by other rights of natural or legal persons, including, but not limited to, rights to texts, applications, photographs, video materials, graphics, music, sound and the like, unless otherwise indicated.
11.2. You may not modify, publish, transmit, reproduce, participate in the transfer or sale, create derivatives, or in any way exploit any content, in whole or in part, without the express written consent of OPG IVANOVIĆ TONČI Store or the holder of the relevant rights. You are not authorized to download, reproduce, modify, edit, distribute, display, delete, send, sell, resell, adapt or change copyrighted materials in any way except for the purpose of your own personal use.
11.3. For the avoidance of doubt, OPG IVANOVIĆ TONČI Store expressly reserves and does not transfer to the user any rights in relation to the content of the web store and website, and prohibits the use of the content of the web store and website except as provided in these General Terms and Conditions and as may be permitted by the instructions on the web store itself.

COMMUNICATION, COMPLAINTS and METHOD OF RESOLVING DISPUTES

12.1. In the event that you notice an error, problem, violation, unacceptable content, etc. published in the web store or on the OPG IVANOVIĆ TONČI Store website, you can contact us or submit a complaint via e-mail address info@opg-ivanovic.hr. We will respond to each such written complaint within 15 days of receipt.
12.2. Croatian law applies to these General Terms and Conditions and all contracts.
12.3. We hereby inform you of our good will to resolve any dispute amicably and amicably, as well as your right to use the mechanisms of out-of-court resolution of consumer disputes by the right to initiate an out-of-court dispute resolution procedure by filing a complaint with the Court of Honor of the Croatian Chamber of Economy, and/or by submitting a proposal for mediation to the Mediation Center of the Croatian Chamber of Economy, and by using the online Platform for Online Resolution of Consumer Disputes.

12.4. In the event of a legal dispute, the competent court in Zagreb shall have jurisdiction.

Last modified date: 06.05.2024.